Being Friday and all, I decided to write about the bad experiences I have had at work. It’s something I may tell my children about one day in order to make them feel better after they make a bad mistake and have someone yell with fury at them 🙂
One thing I have noticed over the course of my years at my restaurant job is that people do not like it when you mess up their order. Rightfully so, people get upset when they do not receive what they paid for. When we make such a mistake, we are more than happy to refund and/or replace in order to satisfy our customers. Unfortunately for us, that is not enough for some people, as some become violently agitated when the food received is not as expected.
One time over the summer I accidentally included a tomato on one customer’s BLT, much to his rage. Previous to his fit, he had called over the phone and asked for a “bacon sandwich on white toast with lettuce, no tomato, and mayonnaise”.
He ordered during a lunch rush and the order was oddly phrased, so I made a mistake and put a tomato slice on it. That is not an excuse to mess up an order, but wait until you hear his reaction. After he picked up his sandwich and found the much dreaded tomato on it, he marched back into the restaurant, threw the food on the counter, yelled at me and asked me if I was trying to kill him and stormed out.
That’s definitely one way to find out someone is allergic to tomatoes.
A coworker of mine actually had a similar episode with the same man who orders BLT’s without tomatoes. She took his order over the phone and also accidentally included the tomato.
For some reason, the way that the man orders makes it easy to forget to skip the tomato.
“Hello, I’d like a bacon sandwich on white toast with lettuce, no tomato, and mayonnaise. One large coke, a bacon egg and cheese, etc.”
I know when it’s on paper it’s easy enough to remember, but in the moment it can be more difficult, a sentiment shared by my coworker. We don’t understand why he tells us what he DOESN’T want, rather than just saying what he does want. Honestly, if he had called it a BLT with no tomato, there would have been no problems.
Unfortunately for my coworker, he did not call it a BLT with no tomato, and there was a big problem. She once again messed up his order, and this time he called over the phone to dispense of his fury instead of coming in person. He scared my coworker so badly that she actually hung the phone up on him without realizing what she was doing.
A different customer came in the other day and informed me that I would never be making his sandwich again because I forgot to put cheese on it one time. We have an open line kitchen, which basically means that every customer can see exactly what you’re doing to prepare the food. He kept an eye on me to make sure that I didn’t touch his food that day. (I have since made his food on multiple occasions with no complaints from him.)
Thankfully, the customers that react in this way are few and far between. Most are much more gracious when it comes to refunds and replacements. I guess the moral of the story is that you have to put up with bad things happening sometimes…
I’m kidding; there is no real moral to the story! I just think it’s funny that people have the capability to get so upset about food. To me, food isn’t worth all that high blood pressure.
Maybe one day, I’ll be yelling at some poor kid when he messes up my order 🙂